Help centre

Questions, answered

Everything about range estimates, recharge stops, points, and what Pro actually unlocks. Can't find it? There's a way to reach us at the bottom.

No questions match that search. Try a different word, or get in touch below.

Getting started

What is ScootNav?

ScootNav is a navigation app built specifically for electric scooter riders. Ordinary map apps route you by distance and assume you'll arrive. ScootNav routes you by the range you actually have left — it knows your scooter, your battery level, and how far that gets you, so it can tell you before you leave whether you'll make it and where you'll need to stop.

Alongside navigation it includes planned trips with a weather forecast, saved places, a rider feed, weekly challenges, and rider ranks.

Is ScootNav free?

Yes. The app is free to download and everything core is free to use — the range planner, routing, recharge stops, trips, places, the feed, challenges, and ranks.

ScootNav Pro is an optional paid upgrade, and there's an optional tip jar. Neither is required to use the app.

Which devices does it run on?

ScootNav is available for Android through the Google Play Store.

There's no iPhone version yet.

How do I connect my scooter?

On the Ride screen, tap Connect via Bluetooth. Once paired, your battery level syncs automatically — no typing a percentage in every time you head out.

If your scooter doesn't pair, or you'd rather not use Bluetooth, choose Enter manually instead and set the battery level with the slider. Everything else works exactly the same.

What languages does the app support?

English, French, Spanish, German, Portuguese, and Italian, among others. You can switch language any time in Settings → Language.

Speed and distance can be shown in km/h or mph, also in Settings.

Range & routing

How does ScootNav estimate my range?

It combines your scooter's maximum range with your current battery percentage. A scooter rated for 50 km sitting at 60% gives you roughly 30 km to work with, and routes are scored against that figure rather than against the raw distance.

Treat it as a solid estimate rather than a guarantee. Real range moves with rider weight, terrain, wind, temperature, tyre pressure, and how hard you ride. Cold weather in particular can cut range noticeably. Leave yourself margin on trips where running out would strand you.

How are recharge stops chosen?

ScootNav works out where along the route your battery runs down, then looks for a stop near that point. For each one it shows the charge level you'll arrive with, how long the charge takes, and how much range it adds.

Charge times depend on the charger you've selected — a standard 1.7A charger takes about 6 hours for a full charge, a fast charger about 3. You can change this on the Ride screen.

Can I choose a different route?

Yes. After entering a destination you'll see route options — for example a cycling route that favours bike paths and avoids highways, or one using all roads and footpaths. Each shows its distance and duration so you can weigh speed against comfort.

You can also drop a via point to force the route through somewhere specific, and save routes you use often.

What are Planned Trips?

A calendar of rides you're planning, with each day coloured by riding conditions: green for good, orange for windy, red for rain, and dark red for storms or snow. Days without a forecast stay grey.

It's there so you schedule the long ride on a day worth riding rather than finding out on the morning.

What are Places?

Saved locations you return to — home, work, the gym, a favourite café. Each gets a name and an optional icon, and can be dropped into a route without retyping the address.

Where does the map and weather data come from?

Maps are rendered with Mapbox GL JS, routing comes from OSRM, and the weather forecast is from Open-Meteo.

Points, ranks & challenges

How do I earn points?
5 ptsper km ridden 0.5 ptper minute of riding +30 ptsfor completing a trip ×1.5 / ×2 / ×3on trips over 20 / 50 / 100 km +100 ptsper recharge stop used +75 ptsfor arriving under 15% battery +10%per day streak, up to ×3 at 20 days

Points come from riding. There's no way to buy them.

How does the day streak work?

Every consecutive day you ride adds 10% to what you earn, building up to a maximum of ×3 at 20 days.

Miss a day and the streak resets to zero. It starts again from your next ride.

What are the rider ranks?

Ranks track your lifetime points and rise as your total climbs — Rookie, then Explorer, then Speedster, and on from there. Your current rank and progress toward the next one show on the Ranks screen.

Reaching new ranks unlocks avatar frames, trail colours, and badges in the cosmetics store.

What are the weekly challenges?

Four challenges refresh each week:

  • Weekly Warrior — ride 50 km this week, +500 bonus pts
  • Consistent Rider — complete 5 rides this week, +200 bonus pts
  • Point Hunter — earn 1,000 points this week, streak multiplier +0.5
  • Long Rider — complete a single ride over 20 km, +300 bonus pts
What is the rider feed?

A feed of rides from riders you follow. Post your own, and see their distance, duration, and points as they log them. You choose what you share — posting is never automatic.

Pro & supporting the app

What does ScootNav Pro unlock?
  • Unlimited saved routes — no cap on how many you keep
  • Full trip history — every ride, not just recent ones
  • Premium map styles — Satellite and Outdoors
  • Supports development — keeps the free version going

Everything else in the app stays free whether you subscribe or not.

How do I manage or cancel a subscription?

Pro is billed through Google Play, so it's managed there rather than inside ScootNav. On your Android device open the Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions, and choose ScootNav.

Cancelling stops future renewals — you keep Pro until the end of the period you've already paid for. Refunds are handled by Google Play, not by ScootNav.

Can I support the app without subscribing?

Yes, and there's no obligation either way. There's a tip jar on Buy Me a Coffee for one-off or monthly support, and the same option lives in the app under Settings → Support ScootNav.

ScootNav is built and maintained by one developer in Magog, Québec. Using the app and telling other riders about it helps plenty on its own.

I restored my device and lost Pro what now?

Sign in to the same Google account you bought it with and Pro should restore automatically. If it doesn't, get in touch and we'll sort it out.

Safety & the small print

Should I use my phone while riding?

No. Set your route before you set off, and pull over safely if you need to change it. Mount your phone rather than holding it, keep the volume low enough to hear traffic, and wear a helmet.

Rules for electric scooters vary a lot between cities and countries where you can ride, how fast, and whether a helmet is required by law. Check your local rules; ScootNav's routing doesn't replace them.

What if the range estimate is wrong and I run out?

Estimates are guidance, not a promise. Battery performance shifts with cold, hills, weight, and riding style, and an ageing battery holds less than a new one.

On any ride where being stranded would be a real problem, plan a margin aim to arrive with charge to spare rather than at zero, and know where you could stop along the way.

Still stuck?

If your question isn't here, send it over it's one developer reading, so it goes straight to the person who can fix it.

Support: help@scootnav.ca · Everything else: contact@scootnav.ca